Delivery Information

Transportable countries and regions

We can arrange the express to ship your goods to all over the world ( including United States, United Kingdom, Australia, Canada, New Zealand , Mexico, France, Germany, Spain, Italy, Belgium, Europe II (Ireland, Austria, Belgium, Denmark, Luxembourg, Norway, Sweden, Switzerland, Italy), three European regions (Portugal, Finland, Greece, Malta), the Netherlands, Slovakia, Poland, the Czech Republic, Hungary, Singapore, Malaysia, Thailand, Indonesia, Japan ,South Korea, South Africa, United Arab Emirates, India, Saudi Arabia, Brazil, Ukraine, Turkey, Cyprus, Qatar, Bahrain, Cyprus, Egypt, Jordan, Kuwait, Lebanon, Oman, Qatar)

Shipping Methods

Preosplay joins hands with major international shipping companies like DHL, FedEx, TNT, UPS and EMS to offer you with reliable shipping services:

Standard Shipping | Shipping time: 7-15 business days (FedEX, UPS, TNT, EMS)

Rush Shipping | Shipping time: 3-7 business days (FedEX, DHL)

Notice

Please do not use PO BOX, APP/APO address, shipping company can not complete PO BOX, APP/APO address delivery.

Our cosplay costumes are hand-made costumes, so the Actual arrival time = Processing Time + Shipping Time.

Common questions

1:How to get the shipping tracking code?

After your shipment has been sent, we will send you an email with the tracking code within 24-48 hours. If you have any questions about the shipping code, please contact our customer service department: [email protected]

2:How to use the tracking code to track shipment?

The shipping company website with the tracking code will be included in our email. Here we have listed some of the addresses of our freight partners:

For UPS: https://www.ups.com/WebTracking/track

All in track platform: Https://www.17track.net/en

FedEX: https://www.fedex.com/apps/fedextrack/

DHL Global Mail: http://webtrack.dhlglobalmail.com/

ePacket,EUB,ETK,EMS: http://ems.com.cn/english.html (ePacket or EUB for United State: USPS.COM)

Aramex: http://www.aramex.com/

TNT: https://www.tnt.com/express/en_gc/site/home.html

Address

Contact Department: Customers Service Dept.

E-mail:[email protected]